Legal Information
If you are unsure which of the following agreements or policies apply, please contact your account manager on 13 83 55
Critial Information Summaries shown on this page are for services currently available.
To view documents for services sold prior to January 2021 – Click Here
Residential Wireless Critical Information Summaries
CWT25 Residential Wireless Internet
CTW25V Residential Wireless Internet + Voice
CTW50 Residential Wireless Internet
CTW50V Residential Wireless Internet + Voice
Residential NBN Critical Information Summaries
CWT25 Residential NBN Internet
CTW25V Residential NBN Internet + Voice
CTW50 Residential NBN Internet
CTW50V Residential NBN Internet + Voice
Business NBN Critical Information Summaries
BI12V NBN Business Voice Access
BI25 NBN Business Internet
BI25V NBN Business Voice Access
BI50 NBN Business Internet
BIFWPlus NBN Business Internet (Fixed Wireless)
BI100 NBN Business Internet
Business P2MP Critical Information Summaries
P2MP25 Point to Mutli-Point Business Wireless
P2MP50 Point to Mutli-Point Business Wireless
P2MP75 Point to Mutli-Point Business Wireless
Data Centre and Colocation Services
Colocation Service Information Summary
Agreements & Policies
Advocate & Authorised Contact Guide
Appointment of an Authorised Representative
Billing & Payments Information
Credit Management Policy
Credit Reporting Policy
Financial Hardship Policy
Fair Use Policy
Privacy Policy
Standard Form of Agreement