If you are unsure which of the following agreements or policies apply, please contact your account manager on 13 83 55

Critial Information Summaries shown on this page are for services currently available.
To view documents for services sold prior to January 2021 – Click Here

Residential Wireless Critical Information Summaries

CWT25 Residential Wireless Internet
CTW25V Residential Wireless Internet + Voice
CTW50 Residential Wireless Internet
CTW50V Residential Wireless Internet + Voice

Residential NBN Critical Information Summaries

CWT25 Residential NBN Internet
CTW25V Residential NBN Internet + Voice
CTW50 Residential NBN Internet
CTW50V Residential NBN Internet + Voice

Business NBN Critical Information Summaries

BI12V NBN Business Voice Access
BI25 NBN Business Internet
BI25V NBN Business Voice Access
BI50 NBN Business Internet
BIFWPlus NBN Business Internet (Fixed Wireless)
BI100 NBN Business Internet

Business P2MP Critical Information Summaries

P2MP25 Point to Mutli-Point Business Wireless
P2MP50 Point to Mutli-Point Business Wireless
P2MP75 Point to Mutli-Point Business Wireless

Data Centre and Colocation Services

Colocation Service Information Summary

Agreements & Policies

Advocate & Authorised Contact Guide
Appointment of an Authorised Representative
Billing & Payments Information
Credit Management Policy
Credit Reporting Policy
Financial Hardship Policy
Privacy Policy
Standard Form of Agreement