Countrytell is joining forces with Swoop from 31 October 2021.
Here’s what you need to know about what’s coming….
In October 2021, Countrytell officially joined the Swoop family.
We’ve started merging our Australian-based internet companies together and becoming “a Swoop company”
What's staying the same?
We’re still Countrytell, with the same great service and the same great team supporting you.
Your plan will remain exactly the same, as will your monthly charges and the same great service from the same team.
We’re still also trading as Countrytell Management Pty Ltd
When are we changing?
We have joined the Swoop family on 31 October 2021
Why is joining Swoop good for you?
Exclusive networks: You will benefit from being supported by Swoop’s expertise in building awesome, exclusive Fixed Wireless networks, for business and residential customers that has over 400 purpose-built towers across Australia
Business nbn expertise : you’re now supported by one of the leading providers of business nbn services in the country, delivering high speed, high quality services coast-to-coast.
Local Support: We’re still the same local team you’ve been dealing with since the start and the Countrytell team are joining a network of local support across NSW, Victoria, South Australia and WA. When you email us or chat to the team online, it’s always a real person.You can still speak us over the phones at here at Countrytell on 13TELL (138355) or log a support request here
By joining forces with Swoop, another regionally based internet service provider, we are joining our networks to provider better, faster, more reliable internet for you and more regional Australians.We’ve got 25+ years’ telco experience under our belts. The entire Swoop team are here in Australia and we don’t have overseas call centres.
Why are we changing?
Swoop is our sister-from-another mister. A locally based, regionally focused, customer driven internet provider. By joining forces, we can spend more time innovating, investing, and improving our services and products for you.
Our customers now have the support of a national, 100% Australian owned and operated company.
Our exclusive Fixed Wireless network with over 400 towers and thousands of nbn customers across business and residential premises, is supported by award winning teams to provide you faster, more reliable internet.
Who is Swoop?
Swoop Broadband is a local internet service provider based in regional Victoria.
We are proudly 100% Australian owned and operated.
Our company is growing but our focus is the same for over 25 years – local people, supporting local people. We’ve built our own exclusive internet network to deliver world class internet – in places the big companies forget about
Is the customer support team still going to be local?
Our awesome Newcastle team isn’t going anywhere! If you contact our support team on 13TELL (138355), you’ll likely talk to the same person or people you’ve spoken to in the past.
Now our team is backed by the Australian-based Swoop support teams in Victoria, NSW, SA and WA, making sure you have the help you need when you need it.
What do you need to do?
The great news is, there is nothing you need to do.
If you’ve got any questions, please call our team on 138355
You have rights under the Telecommunications Consumer Protections Code (2019).
Under the Code, you can terminate your service in accordance with the terms of your Countrytell agreement, including any notice periods related to termination. Please note, if you terminate your contract before the term expires, you are liable for any costs or charges noted in your contract as part of an early termination.
Our commitment to our customers remains our highest priority. Please get in touch with our team if you have any questions